A number of large telecommunications companies have networks that can carry telephone calls both within the UK and internationally. By arranging for your calls to be routed through one of these Carriers you benefit because these Carriers offer lower call rates than BT. We arrange for all this to happen automatically for each call you make on your existing telephone line. No need for special codes or new equipment. Everything happens automatically in the telephone exchange.

The exact saving will depend on where, when and how long you call them for, and which tariff options you may currently subscribe to. But compared with National standard daytime rates, you should save over 40% on local calls. On average most customers cut their total call costs by around 50%. Also remember that because there is no minimum call charge, you will see additional savings on short calls such as fax calls, hanging up immediately when you reach an answer machine, reaching a company but then finding the person you require is not available, and being cut off after reaching a mobile in a low signal area. And for many businesses, such short calls represent 30-50% of all calls. Each company is different in how it uses the phone. This makes it difficult to summarise how much money you will save, as our statistics are only a guide to how much you will save if you switch to our low cost calls service.

Call capping offers significant reductions in call costs for many business customers compared to normal rates, because of its maximum call charge cap of 10p for calls to UK landlines, as well as it's capped rates to mobiles and to International destinations if you call spend is over a certain amount. Although this may seem a better option, as we have no maximum call charge cap. In reality statistics show that 99% of local and national calls dialled through us are less than 10p anyway. Because our daytime call costs are significantly lower than National standard rates and that there is no call setup fee.

All calls are routed through our services directly using a service called Carrier Pre-Selection (CPS), where your call are automatically transferred to an alternative network at the local or region exchange level. This means that changing to us will not disrupt your telephone service in any way at all. The quality of calls with us is normally exactly the same as if you had dialled the destination with your existing carrier.

All your existing telephone and data transmission equipment is compatible. You will not need to change your telephone number.

No, there is no sign up fee and no monthly charge.

Yes what we do is a ‘Like for Like Transfer’ – this means any services you have with BT .i.e. 1471, 1571, Reminder Call, 3-Way Calling, Call Waiting, Call Divert. Will remain the same.

Yes.- All features you had with BT will be the same.

We will give you 30 days written notice that this change is happening.

If a fault was to occur, naturally your port of call would be with us - Chiltern Telecom. We would liaise with the carrier directly on your behalf taking this pressure away from yourselves. We provide regular updates as to the status of the fault, and keep you informed right through until the fault has been rectified.

No

If you decide to utilise our recommended carrier the only change you would see would be in the actually Telephone Billing. It is really an administrative exercise – you would simply receive a telephone bill from the new Carrier instead of British Telecom.

No

No